I booked to go to Walt Disney World Florida through a (non-Disney) travel agent last year and had absolutely the best experience - couldn’t have had better, everything was Magical. When I came home, I decided to book Disneyland Paris through WDTC, expecting a similar experience. I couldn’t have been more wrong. They’re difficult to get hold of for a start - no matter which number you phone you’re always on the wrong line and the person on the other side can’t transfer you. They also apparently can’t do anything over email - but if you phone with a complaint, that has to be done over email..When I did eventually get in touch with them, I got repeated misinformation. I don’t know if it’s incompetency or if they just change their mind with the weather but every time I rang with the same questions I’d get a different answer. We booked our package with a free shuttle crossing. I asked if it mattered that some of our party wanted the shuttle and some wanted to fly - I was told it didn’t matter. Luckily I got paranoid and asked again a few months later and was told it did matter - as I was the lead passenger, nobody could go if I wasn’t on the shuttle. I asked if I could change the lead passenger, they said no. On the website it said I could, so I phoned again and they said yes you can change the passenger, just email us the details and get the new lead to phone us. I did that, and was then told I could only change the lead if I was no longer travelling. They kept telling me I could cancel the shuttle for free. So eventually I rang to ask them to do that, and they said there might be a charge! Thankfully they didn’t charge me to cancel, but I have now had to spend £200 on a new shuttle booking. We booked the center parcs accommodation through Disney and was told we’d get free park transfers, extra magic time and a photo pass. After some more googling it seemed only the magic time was true. It took writing a complaint to confirm that we don’t get transfers or photo passes. I’ve also been trying to add a birthday dessert to my character meal, I’ve been told ‘we can’t do that online’ ‘we can’t do that after you’ve made the booking’ ‘we can’t do that by email’ but funnily enough when I made a complaint they told me that If I shared my credit card details they could add it on. It’s only a cake - how hard can it be?!Finally after all that it appears that half of the park is closed and the rest is covered in scaffolding and yet I’m still paying full price for access. Honestly, I’m so disappointed. This has felt far from magical, far from Disney. I keep trying to complain but they keep ringing me to tell me I’m wrong or that ‘I can cancel the holiday if I want to’ - what kind of resolution is that?! Like I’m going to cancel when I have family and a toddler excited to go! There’s no customer service, there’s no attempt to smooth things over, I’m just left with an expensive holiday and a bitter taste in my mouth. I cannot recommend booking with WDTC or going to Disneyland Paris, they’re almost like a completely different company entirely. Save your money and go to Florida, and book through a third party!!
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
