I tried to book via Blue Light website and was transferred to WDTC website to book and get a discount. At some stage I was transferred to a third party website unknown to me and I booked the holiday. On trying to claim the discount I was informed that I could not as I had not booked through WDTC. I complained to customer services twice and to trading standards for misleading information. Customer services offer a standard response and hardly read my second email or addresses the issues I raised. I am guessing this must happen a lot. It’s a big company that simply doesn’t care. It doesn’t act in the spirit of Disney and probably will cary on with this underhand practice. This has completely put me off going at all.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
