disneyholidays.co.uk

No assigned seating on flights

I haven't even travelled with them yet but am already feeling disappointed. I foolishly bought the full package including flights, Disney hotel and tickets though them.Travelling 2 adults, 2 kids (8&5) to Orlando on 11th May 2024, direct flights with AerLingus. They don't book assigned seats on the plane. It isn't mentioned in their terms and conditions that this is the case. I booked in October 2023 and paid all balances by Jan 2024. If I had booked directly with Aer Lingus I could have selected my seats myself but because I used this useless third party I have to worry about my small children not being sat beside me on the plane on the way back. They also don't provide the age of the travellers so Aer Lingus have no clue in advance there is children on the booking.Aer Lingus do not allow third party bookings to reserve seats on their online system but I managed to call them and book seats on the way out. This wasn't possible for the return journey as the seats at our fare level were already reserved a month in advance. So we are faced with an extra 180euro surcharge if we want to book seats together for the return journey.So we have a so called "child friendly" provider that does not endeavour to put the comfort and safety of children to the forefront.I'm not filled with confidence for the rest of the trip is this is the quality of customer service at this stage.The customer service agent I spoke too just repeated her same lines saying she was sorry I was disappointed etc but refused to do anything to remedy the situation. She says its posted in their FAQs on their website? I just read them and they have a general cop out statement to say they have nothing to do with flights... so why sell them?!?This information needs to be posted CLEARLY at the booking point so customers can make the informed decision not to use this travel agency for flights.DO NOT BOOK FLIGHTs WITH THEM!!

Date of experience: Apr 29, 2024