Beware - I had the misfortune today of making a human error in the spelling of my partner’s daughter’s hyphenated surname! I spoke to a really unpleasant man (Elden) who had no heart to help and willingly charged me £110! To correct their error on the tickets. Furious as they blame the third party air line……. I rang easy jet straight away, who were more than happy to change it, free of charge and were totally understandable about the situation which happens all the time!! Beware this company have no means to help you and do not want to help you. This 5 min call to Easy Jet saved me £110… where Disney would not compensate or help me at all, they could have easily made this call on my behalf but no they will not do anything to help, just take more money and give you a script on why they cannot help. I pleaded and got very angry as it felt like a scam! The guy had the audacity to say have a magical day at the end of our conversation!!! I’m dreading if anything else goes wrong as this company have no customer service skills whatsoever!! It’s Christmas, it’s been a tough year, show some compassion, big companies like Disney should allow their staff to help customers and not just fobbed them off.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
