Totally agree with the sense of disappointment and more than lack lustre customer service.I had issues processing payment even after trying 6 different cards, 3 different names, 2 different addresses and different types of cards (Visa, Mastercards, and a pre-paid Visa). Nothing worked! To top it off I was told the same thing repeatedly - it is my bank declining payment. This is an utter lie as I had called my bank on 3 separate occasions - but of course Disney is infallible! They never accepted that it is their system that was not working.When asked if they could take a bank transfer or offer any other sort of payment, the answer was always the same - NO! I thought Disney wanted my money, obviously and incredulously the answer is no. To make matters worse half of my family had booked (even though they had trouble with their payment going through as well), so we were at a loss. I spent 4 days putting plans on hold and spending a bucket load of cash on my phone bill as I had to dial an international number. Then once I had actually managed to pay using someone else’s card (which was embarrassing enough) I checked the Disney experience app as I wanted to get into actually planning my holiday (cos let’s get real, there’s no holiday at Disney without planning every minute of your day) only to find out my tickets had not linked. So I used the chat feature, and long story short my booking showed up as ROOM ONLY! I was flabbergasted and asked if they could sort it out. It turns out they have no facility to email WDTCI from their office! I mean - do they work in a cave with no internet? This meant I had to sort it out myself.This supposed “magical experience” was turning into a nightmare. So another hour plus on hold I got to talk with an agent who told me that the people in the chat cannot see WDTCI bookings. Does that sound efficient or a good way of doing business? Needless to say I asked if they could do anything for to make this nightmare slightly more bearable. I think you’ve guessed the answer - NO! I mean I wasn’t asking for much maybe a complimentary drink, an experience or some magic bands as a gesture of good will - nothing!It goes without saying I regretted booking a Disney holiday, will never book another Disney holiday and neither would I recommend them.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
