I’m writing this BEFORE our holiday. For all those complaining about not being able to get through to a human to book character dining experiences through the Disneyland Paris app. Use WDT and your reference number. No spaces. That allows you to access that stuff. I found this out, not through loads of hours of phone calls but by a couple of emails. Yes, it should be an upfront thing they tell you when they send you marketing emails about the app but I’m a lot more happy with the customer service than I thought I was going to be reading these reviews, wondering if booking a no frills Disney trip using a third party was really the best idea. I’m a lot happier and at ease now I can see the bookings etc in the official channels. Call centres generally don’t have staff that know enough about the subject you may want to know about. Always use social media and email.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
