Absolute disgusting service. Over 2 months ago I made a complaint and still no response. I evidenced with videos and photos the hotel room we were given which had black walls and ceilings with damp and mould to the point that the ceiling was dripping with water. The toilet was detached from the wall and the bath had holes in. I had my booking which shows I paid extra for breakfast yet was told because there was no picture on my room key I couldn’t have it. I have a 2 year old with asthma and these scum bags give us a room like that.When complained the bloke on the desk played the doesn’t understand English card. Just contacted them again to say where is my response and get a generic we will respond in 7 days. Paid over £1000 and it was the worse service ever received
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
