Booked via Disney for Les Nature Villages, and two days park tickets! Travelled on 4th February for our sons 10th birthday - checked in all look well, went smoothly although very slow and staff well… This hotel looks lovely, don’t be tempted. Staff on this hotel are so rude, unhelpful & actually shouldn’t even be in this industry.We were kicked out of our room at 11pm last night due to my partners covid pass not scanning however we’d been checked in for 2 days already. Been swimming etc. then all of a sudden we arrived at the gate to be told the pass was invalid & that his vaccine must have expired… since found out this is because the day after our arrival the rules changed in France & the restrictions are apparently 3 vaccines (not booster) and last vaccine within 7 months - this is what we’re told by the staff..!! Actually on the French government website it states last vaccine within 9 months & the member of staff at the hotel laughed and said oh this is always wrong! Disgusting & I will never ever recommend to anyone!!! Which ever member of staff was on shift on the main entrance barrier last night until approx 11:00pm seriously needs some training in customer service!! Missed out on a day in Disneyland Paris and 2 nights in our hotel!! Worst of all my partner could not even come and collect our belongings out of the room with me & had to sit at the main barrier and wait for me to be escorted to get it all in the lashing rain!! I also explained I had a 5 month old baby and a 10 year old who was sat crying in the front seat due to being scared of being stranded in a country with no where to go & the possibility of not being able to get home!!! Staff did not even bat an eye lid. NOT A FAMILY FRIENDLY OR CHILD FRIENDLY!! No support from Disney as a company!!!I’d like someone to contact me IMMEDIATELY! however I doubt this will happen!!!
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
