European residents: expect terrible response time, endless waits, without updates on where you are in the queue, just silence, for hours. Response time on emails just as bad. At least a week. Do not book with these folks unless you are very sure of your plans. Also not considerate of any change in international travel policies due to COVID. Charging hefty cancellation fees despite the fluid COVID situation. While Disney US allows free cancellation when canceled more than 30 days before travel, these folks always charge a minimum 65 EUR cancellation fee pp, for the same hotel booking! Use a VPN to access the Disney US site and book with them, or call Disney US directly. I will never book with these UK folks again. Just a terrible experience altogether.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
