Recently, I had my 60-year-old mum on the phone crying as Disney had left her a voicemail saying they're cancelling her booking. She had paid £750 deposit and was out of the country, on holiday, when they left the voicemail. She didn't receive the voicemail until she returned to the UK. When she called Disney, they were closed. So she called the next day...but it was too late. They said she couldn't have anything back even though she said she'll pay everything right then on the phone. My mum doesn't have a lot of money; she put this on a credit card so that my daughter could experience Disney....once in a lifetime; we wouldn't have the money to do it again!! So, she kept calling in the hope someone could help...even if it was just part of the money back so they she could re-book but she kept getting told she had gone over 70 days...she still had over 2 months before the trip; which makes no sense to me! The woman in 'escalations' told her that she has the power to help people but she won't help my mum; even though my mum explained over and over that she was out of the country and had every intention of paying; still nothing. Absolutely disgusting. My mum has fibromyalgia and arthritis...she's ill and she wanted to take her granddaughter to Disney as she isn't going to be going abroad anymore due to the aforementioned illnesses and the impact they have on her body, and life! To think Disney is there to create dreams and experiences...well this experience has shaped my view and our friend's view of all that is Disney. Money hungry; they couldn't care less about people!
Claim your business profile now and gain access to all features and respond to customer reviews.
Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
