I took advantage of a two-for-one deal and added two items to my cart, only to find the checkout subtotal was double what I expected. When I added just one item, the correct promotional price appeared. Given the lack of clear instructions on securing the deal, I assumed I would receive the offer based on the price I saw. However, I only received one item in my order. I contacted the support team, and after a couple of days, they simply replied, 'you only ordered one.' I followed up, explaining the issue with their processing. Their response was, 'The offer stated that you had to add both products to the cart for the offer to apply. We regret that we cannot assist you with this process.' There was a clear lack of concern on their part. I asked them to rectify the situation, as the mistake was not mine, but they dismissed my request. It's quite frustrating. Be cautious with this company. It feels like a money grab, and their customer service is lacking. I won't be purchasing from them again and will be filing a report with the appropriate authorities. They need to improve their system and take responsibility instead of blaming paying customers for their mistakes. You've lost what could have been a loyal customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Introducing DIVAIN PARFUMS: Where Luxury Meets Affordability!
Welcome to DIVAIN PARFUMS, your premier destination for exquisite fragrances that embody sophistication and elegance without compromising on affordability.
Luxurious Scents, Accessible Prices: Immerse yourself in a world of opulent fragrances meticulously
