Similar to the other person who also ordered a beanie. I ordered a beanie on the 15th of November, shipping stated 5-7 days, which allowed enough time for delays, as I bought it as a birthday gift for the 1st of December. It has now been 20 days since I ordered and it seems as if the package has still not been handed over to DHL yet, the only way to get in contact with them is through Instagram DM where replies are scarce. I understand it’s near Black Friday but I ordered quite far in advance to prepare for this, I have requested a refund but have only been offered a free pair of socks, which afaik was meant to be included anyways.
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