Left a drysuit for a new zipper. Paid $200 for the "front of line service". When I received repaired drysuit a week later, it had a torn neckseal and a hole in the shoulder. Interfaced with DRIS; had to wade thru their "Gosh, donno how that coulda happened, WE certainly didn't do that!" to get them to fix the problems. Then I asked for a refund of the front-of-line fee, and I got waved off: "oh gosh, only the owner can approve that, and he's uh, out of the office". That went on for a month 'til I finally got frustrated, and then they offered me not a refund, but $200 in DRIS loyalty points. Sounds OK right? Except you can only spend $150 of them at a time. Bah.
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