So I tried typing the whole story, but Trust Pilot limits a review to 4000 words. Needless to say, it is a long story. So here is the shortened version.1. They didn't have an item in stock but don't let you know until after you pay for it. (It's a common theme on these reviews).2. Shipping was late even after I paid for UPS Next Day Air.3. (Major Problem!!) My dry suit was defective out of the box. A wrist seal was ripped off. ( I've been diving dry for years so I know not to force my hand through it. It needs to be cut for the individual diver. So this was not operator error. My guess it came that way from the factory.)4. Due to several logistical issues, ( a severe time crunch, location of the dive job, location of the nearest dive shop, no replacement seals near by, etc.) I decided, after talking with "John" at Dive Right In Scuba for 30 mins, that I would return the suit and the rock boots for a full refund. "John" balked at this and did not want to give me a refund. "John" asked if his manager "Mike" could give me a call.5. Where to begin with "Mike"? He has a very "used car salesman" vibe. He talks fast. You have a difficult time getting a word in. He has an excuse for everything. Nothing is his fault.6.(Here is my biggest issue. As an owner of a professional dive business, I have a MAJOR issue with this.) "Mike" told me, "s**t happens". Then he said, "I'm f****d, and you're f****d". I told him not to swear. He made the excuse that, "He is from Chicago, that's just how he talks." Also, "He wasn't swearing AT me". I told him that I never swore, yelled, or even raised my voice to him and that I would appreciate the same from him. I then said, "It's unprofessional". He did not like that at all. He said, "Don't bust my b***s. It's just words". What "Mike" may not realize, that, while they are "just words", he is responsible for the words he says. The things he says, reflect on him and his business. If a person can't trust "Mike" to be professional while conducting business, how can they trust him to be professional when lives are at stake underwater. It may be a small thing, but it reflects on the bigger things. So, to end it. I sent back the suit and boots. They sent me my refund after repeated calls. I lost the dive job. I got another suit from another company. I will not be using DRIS ever again. Thanks for reading. I hope it helps, Jordan
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