Eventually they got the order in and sent to us, nearly 6 weeks after ordering and a full 5 weeks later than it said when I checked out. They did eventually get everything in and sent to me. They did offer to provide a loaner BCD while I waited for it to arrive. However, between false inventory management that made it seem it was in stock, only one person managing the communications about order status so I had no communication the week someone was away, and overall just failing to ge things to me for so long, I would not recommend this scuba store for online orders. They are very friendly and they worked hard to correct the problem, but until they have a better process of tracking their online orders to inventory on hand, I cannot say that they should be used for online ordering. Again, very nice people, but they need a better ordering tracking and inventory supply process. My son’s birthday present came very late and then was well after dives we were planning it for.
Claim your business profile now and gain access to all features and respond to customer reviews.
