I made a mistake on the billing address during check out on my last order placed late at night. I immediately emailed a correct billing address and first thing in the morning got a confirmation that my information had been corrected. Other orders previously placed were completely effortless, even one including an exchange for a different size. I worked shipping for online sales (motorcycle parts and gear) and these people do it right. When I worked for a dive shop as a lowly employee, I often ordered things through DRIS because it was easier and many times cheaper than going through the cheapskates I was under paid to work for.
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