My first experience with DRIS was incredibly positive. The sales team put me in touch with a technical diving instructor who helped me pick out my first set of sidemount regulators. They also honored the prices from their most recent sale, when the offer had expired a few hours before I was able to place my order. I was thrilled. Since then, I went out of my way to do business with DRIS before other online operations. However, things took a drastic turn. I ordered two LP85s for cave diving. I had heard these tanks were hard to find, so I called DRIS to see if they had any in stock. I was told that they were "looking at a whole pile of them right now," but after I placed my order, I received an email telling me they were back-ordered for over a month. I moved (with the Army) during this time, so I asked DRIS to change the shipping address, which they assured me they did. However, the tanks were shipped to the wrong address... three times. Once I finally got my tanks, one of the extra valves I ordered was missing, and the tanks were not VIP'd. I've called them twice about this issue, and both times I have been told that "someone from shipping will call [me] tomorrow." I still haven't gotten that call. Not once, was any mention made of rectifying this series of mistakes, beyond "thank you for being patient." You would think after spending thousands of dollars somewhere, they would treat you a little better than this. Evidently, it is time to look for a new shop to do business with.
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