Update:I'm putting an update at the top of my review after seeing the sellers response to my initial complaint. I was in fact e-mailed the day after my order with an update that indicated one item (the drysuit hanger) was on order. The email subject mentioned an update to the order status, and the first line shows a status update to "Processing Order". Given that's what I was expecting, I didn't read any further. Checking that email now, there was indeed an inquiry about what timeline I may have needed any of this on. I may be nitpicking now, but clear language in the subject of the email with a word like "Delay" would have gotten my attention more to realize what was being said - it otherwise looked like the "getting ready to ship" email that I expected.Overall, I sincerely (and sheepishly) apologize for my oversight in the initial review. I'm glad to hear that updates to inventory tracking are on the horizon, I do think that will be a welcome upgrade to the customer experience. I'm adjusting to this review to four stars, and I very much appreciate you taking the time to not only respond to me but to investigate the back story on my order.Original:Products delivered were as expected, but took far longer than expected to be delivered. One of the items in my order was apparently not immediately in stock. This stock issue wasn't indicated during the purchasing and checkout, nor was I ever informed after checkout. After a significant amount of time had gone by I had to contact their support to learn that the package had been delayed while they waited for a shipment to arrive for the 1 missing item.Overall, communication to your customers is key. Delays happen, but your inventory system should mostly be able to make customers aware of available stock. Certainly the delay should have been communicated once it was discovered that the package couldn't ship on the expected timeline.
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