Very confusing shipping notifications, customer service didn't understand or know either. Rather disappointing from a confidence standpoint. I got my product, at the price I expected, that was the high point. Response: While I may have misread the shipping notification, the fact that your customer service representative did not understand your shipping status either, only confirms my assertion. If your own team is confused, how do you expect the consumer to understand? Not bashing your company, simply conveying my experience. This is the VOC and should be regarded as such.
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