Purchased a $530 drysuit undergarment, which has been great, but the experience with DRIS was not good. I chose the 'free' shipping option, which normally would make it to my place in a week (if shipped on time), however, they appeared to not have the item in stock as they were asking for when I needed the item by (they would not admit to not having it in stock). The need-by-date was right at the 10day mark for the free shipping SLA, which they committed to. The package was then shipped 2-days before this date, via UPS Ground, and a delivery date now 13 business days past purchase date! I then had to contact DRIS and complain about them missing the SLA and screwing over my dive plans. They shipped another package with overnight delivery, which did arrive on time. Then I come to find out that they shipped the package without the DrySac that was supposed to be included in the package I bought. I then had to complain about this miss, which they then shipped out a DrySac a few days later. Then it turns out the DrySac they shipped was a 5L DrySac (good for small items), but they should have shipped the 30L one that is intended to fit the undergarment in. Ugh, so once again I have to complain that they've screwed up yet again. I then contact Fourth Element myself to determine what DrySac was supposed to be included, and forward this info to DRIS to take action. Finally a week later, I get the 30L DrySac - and a full month later, I have the correct items I ordered. Lesson learned - don't buy from DRIS if you're buying anything that has any sort of complexity. I certainly wouldn't be trusting them with any SCUBA life support gear with this level of disorganization!
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