Unfortunately my employer (major UK university with tens of thousands of staff) has taken on Diversity Travel as the provider to book all travel. You need to go through them lest your money won't be refunded. Problem is, they don't really have a clue what they're doing. I wasted two days to book a rail ticket between interface not working (but their IT team is working on it, rest assured), prices not matching what I could see online and other things. Eventually I got an e-ticket but no seat reservation, despite asking for it. They told me I can call Crosscountry to add the reservation, which they could not do, as a 3rd party issued the ticket. Went back to them and they said the only solution is to cancel the ticket and make a new one, but it had to be made by their special rail team 🤦🏼 and to be collected at the station.We did that, I spoke with the rail guy who assured me I would have a reservation. We spent a good half an hour on the phone to explain all the issues and what I wanted. He confirmed the seating preferences and half an hour later he sent me the tickets... without seat reservation!I eventually found out (not thanks to Diversity Travel) you couldn't reserve seats with that ticket type. I called them back to ask what they were going to do with that and they had the face to thank me for letting them know that was the case... (rail guy said he had learnt something new that day)I'm not sure how they got chosen as the University sole provider. Probably their marketing skills are better than their travel agent ones...
Claim your business profile now and gain access to all features and respond to customer reviews.
Diversity Travel is the leading travel management company for the charity, non-profit and NGO communities, providing expert advice and first class service.
