When deciding whether to buy a product from DMS Engineering, I was torn. There are a number of review websites that warn potential customers of products never being delivered and being mislead from their customer service team that uses funky emojis in their replies to personalise their interaction with you. I decided to take a risk and ignore these reviews. I was foolishly deceived by their fancy website that puts you in a false sense of security that they are legitimate business that delivers on what they promise. Immediately after purchasing the product they told me my shipment was dispatched, but when I asked for a tracking number they couldn't provide one to me. This went on for two weeks, during which they gave me firm dates that I would be provided with proof the product was on the way. These dates passed and no tracking number was provided, which meant that no product had been shipped. I requested a refund and even at this point, they continued to assure me the tracking number was on its way. It was only when I threatened to make a complaint to the ACCC they showed any willingness to provide a refund, but as of the time of this review they haven't issued a refund.
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