Tried the pillow, it wasn't comfortable for either my husband or my daughter, who were both potential users. Could NOT find how to return it on the website. No contact info ANYWHERE. Fortunately I had an email from before I got it, when I was checking on estimated delivery. I have gone through FOUR rounds of AI customer service trying to get an RMA number so I can ship the stupid thing back. The product may be great for some people but the company itself is feeling super scammy. They say they are based in Irvine, California but they drop ship directly from China and they make it REALLY hard to get a refund.
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