I backed their Kickstarter campaign, they never shipped the pillow though they created a shipping label for it. There is no tracking updates through UPS, I called UPS and they said that they haven’t received the item yet from Dr. trigger. I notified Dr. trigger that I would be moving and needed to give them a different address, I also notified them that I need help getting this pillow shipped. They told me it must be lost in transit, and I waited too long. They then told me they would re-ship however they have not. When I email about this, they tell me it’s my fault for not notifying them that I didn’t receive it earlier, when there was no delivery date expected because they never actually shipped the item. The service is awful, Aaron Hu, the owner/founder is non responsive also. Time for a class action!
Claim your business profile now and gain access to all features and respond to customer reviews.
