I purchased this product for my very sick dog. I was told six days after I purchased this product, (1-26) that my order HAD SHIPPED— not that it was processing— THAT IT SHIPPED. They gave me an illegitimate tracking page. A week later they sent me another email stating that it “WAS PROCESSING” but HAD NOT SHIPPED. Oops; they forgot they had already sent the other email. My dog needed this medicine. They had no apology for the lie. They then told me they didn’t know WHEN it would ACTUALLY ship because it was out of their hands. Again the tracking page was not legitimate. I asked for a refund at that time because it HAD NOT SHIPPED.They waited three days to respond in an email to tell me they could not refund my money because IT HAD ALREADY SHIPPED THAT DAY and was out of their hands. Horrible customer service. UPDATE: I received an email today stating that my order SHIPPED TODAY! Are you kidding me? It’s almost laughable except that my very sick dog ( for whom I have found treatment elsewhere) depended on it.
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