UPDATE!Someone eventually saw one of my emails and sorted out the problem. It’s frustrating, as I shouldn’t have had to send so many emails and messages, nor should I have had to contact my credit card company to raise a dispute, which I have now canceled.For DogTV: I sent an email to your support team yesterday (as suggested in another customer’s complaint), but they did not respond. It was a different representative who picked up one of my other emails which was sent to a Vimeo address. Why don’t you make it clear to customers how to get in contact with the right person? And I still cannot get into my account.Anyway, the link was finally sent to my daughter, thank you. I just hope that I won’t be charged recurring subscription fees after the 3 and 6 month paid subscription ends. I have sent DogTV several messages about my issue.I bought a 3 month subscription for my daughter on 12/19/21, but unfortunately, I misspelt her email address. I wrote @gmal instead of gmail and she didn’t receive the link. The service was due to begin the next day on 12/20/21.I asked if they could alter the address for me and send her the link.They sent back an email asking me to verify my identity by providing the last 4 digits of the credit card used, which I did...I heard nothing!I tried several times to log into my account and I even requested a link - twice - to reset my password... nothing was sent! This might be enjoyable for our pets, but DogTV customer service absolutely sucks!!!There is no way of speaking to anyone on the phone, so I might have to get my credit card company to deny payment. Why can't they get their act together... very frustrating!
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DOGTV is the ultimate streaming platform for dogs, featuring scientifically developed programming that keeps your dog calm, engaged, and happy! We provide enriching content that aligns paw-fectly with your dog’s vision and hearing capabilities, ensuring they remain relaxed and entertained when you aren’t at home or able to give them attention.
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