Very disappointing experience. I started my booking through the airline website and reasonably believed I was booking directly in a normal way. Instead, I was pushed into a Dohop self-transfer booking flow and then charged extra booking/service fees that were not part of the actual ticket price.
What bothered me most is that these charges felt pointless. I did not need any third-party booking assistance, I did not ask for help combining flights, and I did not want to pay extra for a platform service I never actively chose. The flights themselves could be understood and booked without this added layer.
When I complained, the response was simply that the fee is non-refundable because it is their policy. That completely ignores the real issue, which is transparency. In my view, the handoff from the airline-branded booking path to a third-party fee-charging platform was not clear enough.
People should be very careful before paying. Check whether you are still booking directly with the airline or whether you are being redirected into a third-party self-transfer booking with extra fees. Do not use this service do not be dive into this scamming look like
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Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
