We recently purchased a second Dollamur mat from the company. Quality of this mat has not met the expectations the company sells itself on. After a year of usage the Velcro strips came detached on two sections. This mat was very abrasive to our athletes knees, face, and arms in comparison to our other mat. I contacted the company to have it repaired and evaluated. Customer service is very poor. I had to email them to see that mat were received after they used a 3rd rate shipping company that used plastic bags. Shipping label had to be taped on so I was a little concerned if the mat would even make there. I received an email yesterday the mat have been shipped. Once again I had to email them to see what they found with the mat. Her response was a one sentence response “The mat finish they said was like all of our other vinyl mats that we have in our facility.“ These mats run close to $10,000 when everything is said and done. This product did not meet my expectations from the expensive paper thin storage bags that the zippers and handles broke. The Velcro coming detached to the lower quality standards the company now uses. To the lack of communication with the customer. I can say this will be the last mat I order from them and will not recommend them to other coaches. Hopefully the company can improve on quality, communication, and customer satisfaction.
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Based in Fort Worth, Texas and established in 1996, Dollamur Sport Surfaces is the leading global manufacturer and distributor of high-performance competitive sports flooring for wrestling, martial arts, MMA, gymnastics, cheerleading, fitness, and other sport activities.
Innovative, proprietary products and a commitment to technological advancements in production have enabled Dollamur to set new industry standards for the sport mat industry. Dollamur mats are the preferred choice in hundreds of top-level sports competitions, including championships and tournaments each year throughout the United States, Canada, Europe, Africa, South America, and Asia.
Dollamur is the official mat of USA Wrestling, FloSports, USA Judo, USATKD and is an official provider for United World Wrestling (UWW)See more
