Dollskill deliberately misled me into paying an extra €30 for “expedited” shipping, advertised as delivery within 6-10 business days. That promise was the only reason I agreed to the additional charge.That promise was false.My order is now taking longer than the guaranteed timeframe, and when I contacted customer service, the situation got worse. I received one dismissive response that did not address my concern, did not explain the misinformation, and did not offer any apology or resolution. After that, I was simply ignored.Despite the shipping guarantee being inaccurate and entirely their responsibility, Dollskill has taken zero accountability:-No refund of the expedited shipping-No free return-No apology-No follow-upCharging customers extra money based on false delivery assurances and then refusing to acknowledge the mistake is unacceptable and unethical. Ignoring customers once payment is taken shows exactly how little Dollskill values accountability or consumer trust.If you’re considering ordering from Dollskill, be warned: their shipping promises cannot be trusted, and if something goes wrong, you’re on your own.
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