Highly disappointed, would never order from here again. Still have not received my order which was preordered in September for Halloween. I haven’t even received confirmation that it has been shipped and I had to buy a different Halloween costume. I have contacted them several times and the feedback form on your website does not work. This costume was expensive and the customer service and order tracking has been appalling. The returns policy appears to be a scam as it looks from their website to be 30 days from the date of order. At this point I’m not even sure the item exists. Given that my order was a pre order and the severe delay in any delivery, it looks like it is not possible for me to return if the item does arrive, though this is illegal.
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