I received a pair of boots that were both sized 6 but one boot was under 9” in length while the other was just over 9 & 1/2” in length. There was a notable difference at first glance, but I tried them on anyway with only one shoe fitting. To add to the lack of quality control, their method of taking care of their customer is having them find time in their busy schedule to return the boots, wait for the boots to be sent back to dolls kill, and only once the return has been processed, will you get a gift card for said boots. Hopefully there will still be a promo, and hopefully the boots will still be in stock in my size. Otherwise supporting this business will have been a complete and total waste of time. I’d also like to add that I’ve never dealt with quality control so bad that my shoes were completely different sizes. I have given customer support over 24 hours to reply to my complaint which they have not. Typically, I give businesses 48 hours however I think a lack of quality control and a return process that only benefits the company are big issues so I’d at least expect quick, phenomenal customer support as balance. Edit: it’s been days and I still haven’t received a response so I reached out to Dolls Kills. They said the issue isn’t theirs as I added Onward protection to my cart when I ordered the boots. The problem is, I didn’t add anything to my cart other than the boots. Onward was automatically added and as a new customer, I assumed keeping it in the cart was the standard. It seems they use Onward as a means to not hold themselves accountable for any mistakes. & Onward just doesn’t email back so I’m screwed. Also Dolls Kill was super condescending apologizing that I didn’t get “perfect” boots. I literally just wanted a pair of boots that were the same size as the other. For most businesses, that is the standard. For Dolls Kill, it’s one of many obstacles. Arguably the scammiest business I’ve ever supported. No wonder they only give you gift cards for their mess ups. They’d go out of business otherwise!
Claim your business profile now and gain access to all features and respond to customer reviews.
