Absolutely Awful Experience – Avoid at All CostsI ordered my daughter a pair of shoes from Dolls Kill for her prom, thinking everything would go smoothly. The delivery date came and went—no package. When I tracked it, I found out that because I'm in the UK, I had to call the courier listed in my email. They informed me they never even received the parcel—it hadn't left Dolls Kill’s facility.When I contacted Dolls Kill, I was told the package was "in a pickle" and had gotten lost. Their solution? That I should reorder the shoes, pay delivery again, plus an extra protection fee. With prom literally the next day, I asked for a refund and cancellation since the shoes wouldn't arrive in time. They refused.After escalating the issue, a supervisor repeated the same nonsense—either reorder or accept a gift card. Neither was acceptable. Thankfully, I contacted my bank (Chase) and they were able to get me a full refund.Bottom line: Dolls Kill has shockingly poor customer service, takes no responsibility for lost orders, and offers terrible resolutions. I’ll never shop here again and strongly advise others to stay away.
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