I was so excited for Halloween that I decided to order my costume early instead of waiting until the last minute which I’m beyond grateful for, because I never even got my costume. I ordered an Alice in Wonderland costume on September 28 and decided on October 6 to email customer service since it still hadn’t shipped. They replied the next day to let me know they never sent it out because, somehow, it was returned to the sender before I even received it! They also told me I wouldn’t be getting any money back and that the best they could do was offer store credit which I definitely won’t be using.
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