I used to love dolls kill but they have grown increasingly very shady and irresponsible! Usually I ordered multiple items at a time, I’ve spent a great deal of money with them, they were great previously like a couple of years ago. I made a purchase recently , one item, and they couldn’t even get it right, also it shows I purchased more than one item which no I didn’t . Oh but it seems that there is some third party that the box is checked following your chosen item for purchase so when you proceed to check out it is added to your purchase, along with the shipping fee of course. ONWARD is apparently the additional purchase I was not aware that was added to my order, I have no idea what it is really, but turns out that if there is an issue with your shipment upon arrival, dolls kill has relieved themselves from any responsibility and just tells you onward has you covered! WHAT?! AND HERES WHAT ONWARD DOES….. GIVES YOU A STORE CREDIT! IS THAT RIGHT? HMMM WE WILL SEE ABOUT THAT!!! I’m contacting the California states attorney general and reporting this, took dolls kill one second to get the money from my card, shipment took more than a week to arrive , one single item , they did not ship the item I ordered! Nope , so I contact them immediately just for them to say , “ oops looks like there was a mixup” I’m sorry but I’m furious at this point and that’s what they reply with! So they tell me to go to onward , onward has me covered, ha ! No onward does not since onward only wants to refund me by giving me a store credit! WTF! I contacted dollskill again to assure them again I AM NOT SHOPPING AT DOLLSKILL EVER AGAIN, I WANT MY MONEY BACK IN MY ACCOUNT! NOT A WORTHLESS STORE CREDIT! Not only am I contacting the states attorney general, but also the FTC and the BETTER BUSINESS BUREAU! I. Will get my money back! Needless to say all the negative anyone sees about dollskill is in fact true, if you want to save yourself some time, money and most importantly the stress and anger, do not shop dollskill! If you do, prepare yourself for disappointment, that is the one thing they guarantee! DISAPPOINTMENT! The warehouse in Irving Texas must also be aka the center for the blind because the item I ordered has a picture of the item that is in the package and it is definitely not the item I ordered!!!! Such poor customer relations and by dollskill handing you over to a third party while they say you will be refunded by that third party, it’s a refund but in the form of a store credit, they screw up your order then make you spend the refund in their store!!! NO WAY DOLLSKILL!!! That is unacceptable to me! I am reporting this to every consumer agency I know of. If I don’t get my money back, I’m going to go into the dollskill app and load my bag with a whole bunch of items and leave it there and they can empty it themselves, I will continue to do that over and over just to annoy them as much as they are doing to me at this moment! I can honestly say with ease that I HATE DOLLSKILL!!!!!!
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