I recently purchased a Halloween costume in size Medium and was disappointed to find that the sizing did not align with standard expectations. At 5’8” and 150 pounds, I typically wear a Medium comfortably, yet this item was significantly off.Upon reaching out for an exchange, I was informed that your policy only allows for returns—not exchanges—and that a $3.99 shipping fee would be deducted. Additionally, the refund is issued as a gift card for only $77.27, despite my original payment of $84.01. To make matters worse, the same item is now listed at full price for $117.This approach feels unfair and inconsistent with good business practices. When a customer returns an item due to sizing issues and wishes to repurchase the exact same product, the original discount should be honored. Penalizing customers for sizing discrepancies—especially when exchanges aren’t offered—undermines trust and discourages future purchases.I hope you’ll consider revisiting this policy to ensure a more equitable and customer-friendly experience.
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