I was misled into paying an extra €30 for 'expedited' shipping, which was advertised as delivery within 6-10 business days. That guarantee was the sole reason for the additional charge. Unfortunately, that promise turned out to be false. My order is now taking longer than the promised timeframe, and when I reached out to customer service, things only got worse. I received a dismissive response that failed to address my concerns, did not clarify the misinformation, and offered no apology or resolution. After that, my inquiries were simply ignored. Despite the inaccurate shipping guarantee being their responsibility, the company has shown no accountability: -No refund for the expedited shipping
-No free return option
-No apology
-No follow-up Charging customers extra money based on false delivery promises and then refusing to acknowledge the error is both unacceptable and unethical. Ignoring customers after payment demonstrates how little the company values accountability or consumer trust. If you're thinking about ordering from this service, be cautious: their shipping promises are unreliable, and if issues arise, you may find yourself without support.
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