I've been using Donald Russell for many years -their steaks really are excellent, if expensive. Trouble is, their reliability and customer service standards seem to have slipped. I ordered £200+ of steaks in November; and half was delivered on-time for Christmas, without a delivery note or message, and with half the order missing. No advice, no apology, nothing to say why. I rang - and it seemed to be my fault that they were out of stock - no apology was given just "We're out of stock". I was advised "They should be back in stock late January". I had to agree to a credit on my account, but was told "We'll let you know when they are back in stock"; they did not. I called today and told "they are back in stock and you agreed a credit", i.e. we are waiting for you to do something. I was asked why I'm unhappy that they did not, as promised, let me know about restocking and was told "we didn't know they were in stock". I have ordered replacements but am disappointed with unreliability and customer service. What has gone wrong when they were so good for years?
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Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants.
Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics.
Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.See more
