🚨SCAM ALERT🚨After depositing, I changed my mind and requested to withdraw my funds as something felt off about this site, and I was right. I was told it wasn’t possible without wagering the full amount, which I wasn’t comfortable with. They then stated my account was closed and had no way of receiving my funds.I have now raised a formal complaint, and they’ve said they will have to deduct 20% for not meeting the criteria. At no point was this called out, it’s not included anywhere at the point of depositing, or signing up. They literally don’t have Ts and Cs to check. No mention of this deduction or betting requirements included anywhere. These are criminals hiding in plain sight.The link to their terms and conditions on their site links to a blank, black page.I have raised a case with my bank, and will be reporting this to the necessary authorities.Please note this company does not have a UK gambling licence - please do not use this scammer operated company.Email received from their customer care:Dear Ross,Thank you for your email.We would like to inform you that your account has been closed in accordance with our Responsible Gambling Policy.With regard to the remaining funds, please note that your deposit was made in full compliance with our terms and policies. We fully understand that this may not be the outcome you were hoping for. However, under the current circumstances, we regret to inform you that we are unable to issue a full refund of the £400, as these funds are subject to wagering requirements in order to become eligible for withdrawal.As outlined in our Terms and Conditions, in cases where the full wagering requirement cannot be met, we reserve the right to deduct 20% from the deposited amount, disregarding the remaining wagering conditions, and allow the user to withdraw the remaining balance.This procedure has now been applied in accordance with the established terms. Therefore, please be informed that your account has been partially reopened, allowing you to log in and proceed with the withdrawal of the remaining available funds.If you have any further questions or need additional assistance, please do not hesitate to contact us via email or Live Chat. We are always happy to assist you.Wishing you a pleasant day.—Best regards,Henry/ Support Agent
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