This program is truly absurd. I received a diagnosis and a treatment provided originally in 2024. The NP who i was matched with told me I could work with her directly and she’d charge me less so that I what I did. She did a number of questionable things like offering me ketamine for depressing and trying to sell me compounded GLPs, but I mostly just ignored that and focused on the care I genuinely need which she did help with. fast forward to last month when her license was *suspended* due to the dea catching questionable practices and prescribing across state lines and that was the last straw. I came back to done after THEY sent me an offer to resubscribe because I needed a new clinician anyways and they charged me the fee then discharged me from the platform and denied me access to their services because (and this explanation still doesn’t make sense to me) i already had a prescriber??When I called and described the situation, I was assured this shouldn’t be an issue and they can send for another review. Then the clinical team denied my claim again and the call center agent could give me no reasonable explanation for why. So now I’m charged for services I can’t use and back to the drawing board on getting care. They wasted my time, gave shoddy explanations and hid behind a call center to avoid explaining any rationale. Just sketchy all around.
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