I have never felt the need to leave a review for a company/business before. Unfortunately the level of my dissatisfaction has meant I have no choice but to leave some feedback and warn other potential customers. It has taken just over 2 years to receive my order. It was not apparent in the terms and conditions, social media or via direct communication that orders could take this long. At the time of booking 6 months was mentioned in the terms and conditions and that she would endeavour to complete orders as timely as possible. I was under no impression it could take 2 years. I started to think my flowers had been damaged or lost, which obviously was distressing as they were a special memory and expensive. Although 2 years is a long wait time, if I was aware of this from the outset it would have managed my expectations. I feel being transparent about this would improve customer satisfaction. Often I would send emails chasing my order and I was very understanding of the situation when I received replies explaining her personal circumstances. I do not want to dismiss anyone’s personal struggles but in my opinion if you run a business then you also have a duty to your paying customers. The business model means that money is taken at time of ordering. This means there was no pressure on the business to complete orders quickly as payment had already been received. In other words I felt I had no leg to stand on. Unfortunately communication was also very delayed and often a little dismissive. At times I was waiting 4-6 weeks for an email response. I was then often told another story of how life was difficult, making me feel guilty for enquiring. Occasionally she would appear on Instagram giving the impression that messaging only delays her being able to physically work on the products. It wasn’t the professional response a customer would expect. After finally receiving my order I felt overall happy enough with the product. A few pieces are more clear Perspex than floral which is a little disappointing. Overall I wanted to send words of warning to any other couples looking at using this business to preserve their flowers. Manage your expectations and do not expect your product any time soon.
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