I paid in full straight away, exactly as requested, trusting that the contract and agreed timescales would be honoured. Unfortunately, they weren’t. The piece arrived very late, and communication throughout was dismissive, rude, and full of excuses whenever I asked for a time frame or an update - I was told as per her T&Cs and basically go away. If the piece had arrived and been utterly beautiful, I could have forgiven the delays and the awful customer service. But it isn’t. The resin is full of small bubbles, ruining the clear glass-like effect.There are deep marks on the back from her sanding that show through to the front, and the flowers look partly rotted and see-through, as though they weren’t in good condition before being set. A free keyring was included, but that doesn’t make up for the poor workmanship, broken promises, or unprofessional attitude. After such a long wait, high cost, and constant disappointment, I’m left with something that feels nothing like the beautiful keepsake I’d hoped for.It’s heartbreaking that such a sentimental item now only reminds me of rudeness and missed expectations. She got paid on time — I just wish the same level of care and integrity had been shown in return. Whenever I asked for an update I was made aware I was a last minute client to her and to leave her alone. I truly feel she has taken on too many clients and she can’t cope with the volume. Don’t let the beautiful website fool you. Full length of time was 14 months! I was told 6/12 maximum.
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