doodlebugdesigns.co.uk

1.5
1.5 Based on 8 reviews

...

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Juno Smith
Customer service needs a lot of work

Happy with the product that arrived but terms and conditions changed from up to a year turn around (as stated on website when purchasing) to way over (website now updated to give no timeframe). When trying to get status updates was met with very snappy replies. It’s a shame because this person makes great pieces but the turn around is ridiculously long and it seems as though she views all her customers as a pain. Maybe a customer service representative who can speak/communicate with people better would be a big help and do justice to the work. Left with a sour taste and can’t look as the pieces in the same light as previously was excited for.

2
Date of experience: Dec 20, 2024

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