I've never felt compelled to leave a review for a business before, but the extent of my dissatisfaction has pushed me to share my experience and caution others. It took over 2 years to receive my order. There was no indication in the terms and conditions, on social media, or through direct communication that processing would take this long. Initially, 6 months was mentioned in the terms, and I expected timely completion. The prolonged wait led me to believe my flowers might have been lost or damaged, which was distressing since they held special significance and were costly. If I had been informed about the potential 2-year wait from the beginning, it would have set more realistic expectations. Transparency in this regard could significantly enhance customer satisfaction. I often sent emails inquiring about my order and was patient when receiving replies explaining personal circumstances. While I understand that everyone faces challenges, I believe that running a business comes with a responsibility to customers. Since payment is collected at the time of ordering, there seemed to be little urgency for the business to fulfill orders promptly, leaving me feeling powerless. Additionally, communication was frequently slow and at times dismissive. I experienced waits of 4-6 weeks for email responses, and often received explanations about personal difficulties, which made me feel guilty for following up. Occasionally, there were appearances on social media, suggesting that messaging only hindered progress on orders, which was not the professional response I expected. Although I was generally satisfied with the product upon finally receiving it, some pieces were clearer than expected, which was somewhat disappointing. In summary, I want to caution other couples considering this service for preserving their flowers. Adjust your expectations and don't anticipate receiving your product anytime soon.
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