My initial Yelp Review was deleted by Yelp. Clearly they are paying for reviews. I have the emails, phone calls, and receipts from an owners perspective, along with the emails from my tenant. I am more than happy to share those to anyone who requires proof. I have also shared this not onto the BBB Website to provide transparency and visibility to Doorsteads business practices and I RECOMMEND if you are a tenant or property owner to DO THE SAME and BRING VISIBILITY TO DOORSTEAD ABYSMAL BUSINESS PRACTICES. They DO NOT deserve to be in this business.Doorstead manages the negative reputation and online presence very well. If I could, I would give Doorstead Zero stars.As an owner who has tried Doorstead - RUN FAR AWAY FROM DOORSTEAD. Overall:-They do not have the service level capabilities, operations, people management, communication, or tools to properly run a property management company and SHOULD NOT be in this business.1. My tenant, as of this note, had transferred out of his tenant management contract in regards to my property - But was still charged rent! Dishonest company.2. I had canceled my Doorstead Property Management contract with them due to their abysmal lack of communication, response time, and egregious mismanagement of my tenant. It has been 8+ Business Days before I received the tenant Deposit and January Rent versus their "3-5 business day policy".3. Severe lack of communication whether it be from Email OR their support line is absolutely ABYSMAL! If you call their direct line - (try it!...) 888|966|5572 You will get a canned response Every. Time. *Their level of customer service = A canned response!* When you email... Same thing! No matter you're an owner or a tenant. Why work with a Property Management Company that is UNRESPONSIVE for Tenants and Owners?Doorstead does not deserve to be in the property management business. They clearly also manage and pay for "fake Yelp reviews" in order to better their score to hide their dishonest and terrible business practices.. I will be posting this first onto the BBB website to ensure awareness to Tenant or Property Owners NOT to utilize Doorstead and will be sharing to Google and more.
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