This is the worst management that I have dealt with in my entire life. Doesn’t deserve any customers in both the homeowners and the tenants. Stay away from this company at all cost if you don’t want to deal with daily headaches cleaning up after their poor work. They are unprofessional not only in their renovation and maintenance, but also very irresponsible when it comes to difficult situations that they are at fault. I am a tenant that had recently moved in and here is the list of issues I have gone through with them. The most frustrating interaction had been with their Maintenance Coordinator, Chi.1. Miscommunication between tenant and homeowner and taking zero responsibilities.1. There is a huge Murphy bed in the living room. During the showing of the property the person from Doorstead, Paul, clearly said that it could be removed by request. Before signing the contract, I had asked Doorstead to remove the Murphy bed(along with a bunch of renovation material they just left at the property) and they said they will handle it. However, after I’ve signed the contract and moved in they simply say that they told the homeowner this:**"Had discussed with Oliver (property manager) that the bed is not visible and inside the Murphy bed and was ok to keep it as long as it's not visible. The other items are spare items for the house just in case there is a need for replacement and not the previous tenant's furniture. ”**So they told the owner that they could keep it and told me(the tenant) that it could be removed during the showing. I have moved in with the clear expectation of having it removed and It’s now occupying a huge space in my living room. They have clearly miscommunicated on both ends and are not taking any responsibility for their mistake. It doesn’t make any sense for me to store the homeowner’s furniture when I had rented the whole place, but they’re forcing me to just keep it by now ignoring their message and avoiding their responsibilities. They do not comment on Paul’s statement that it could be removed and try to make me pay for any costs or else to live with it. Each day looking at the huge Murphy bed in the middle of the living room is such a pain to deal with.2. Ignoring tenants in difficult situations. Response time clearly becomes slower.1. Prior to move in they replied very promptly like within 1-3 days. However, regarding the issue above Chi has been ignoring the mails for the past two weeks.3. Don’t fix any of the problems you discover during the move in checklist.1. There were 28 issues marked on the move-in checklist, and you’d expect them to take actions on them but no. They don’t care. They took zero actions on this. The tenant has to somehow fix the issues himself/herself or live with it.4. Poor renovation work and cleaning clearly showing upon move in1. First of all the place wasn’t cleaned at all after the previous tenant left. The dishwasher still had all the rotting food waste of the previous owner and was disgusting and the windows were had all the dead bugs from previous years stuck on it. The floor was also grimy and filthy and took weeks to clean.2. For the maintenance work, so many basic problems such as one of the room doors not closing, closet doors not working. Paint drops on the floor everywhere. Baseboards not installed at places. This is just to name a few. Such poor work done on the renovation.I hope Doorstead reaches out to me to take responsibility for their poor communication and work.
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