doublestandardnyc.com

3.4
3.4 Based on 46 reviews

...

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Henry A.
14 day return policy during the Christmas holiday ?

I bought my daughter a Christmas present because she loved a pair of sneakers on their site. They were delivered December 8th I believe. my daughter came home for Christmas 12/25 but unfortunately the shoes were too narrow for her feet. Then Jan 5th I wrote to the company to return the shoes. I should have known it would be impossible when I noticed finding the return policy impossible on their website. Turns out they have a 14 day return policy ( which is absurd for Christmas holiday time) and they will not take them back. Though on their Instagram it says a 30 day policy! Now I am stuck with a silly pair of $168 sneakers that no one is wearing! Terrible customer service and cheap business practices.

1
Date of experience: Jan 05, 2024

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