Extremely disappointing experience with Downland Vets. After being a loyal customer for many years, we made the decision to cancel our pet plan and were hit with significant additional charges that felt completely unjustified.The whole process has been very difficult to deal with — poor communication, lack of flexibility, and a clear focus on extracting money rather than supporting long-term customers or prioritising animal welfare.It genuinely feels like profits come before pets here. For a service that should be built on trust and care, this has been a very negative experience from start to finish.Would not recommend based on how we’ve been treated.
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Downland Vets in Hampshire, East and West Sussex, are ready to provide exceptional care to your pet. Find out more about our 12 vet clinics in the South East of England. Including vets in
Bognor Regis, Eastbourne, Barnham and Chichester. View the se...
