Our cat was due his annual routine check. We usually go to the Stone Cross practice, having made an appointment we were contacted on the day of the appointment and asked to rearrange with the Hailsham practice instead. This was a new practice for us, and we'll never go there again.We'd arrived a little early, but our appointment time came and went. After 15 minutes we checked with the reception staff who informed us that the vet we were supposed to see was on the phone. We continued to wait. The reception staff put a note to him, so he was fully aware that he had a client waiting. Our cat had a longer than usual journey to reach practice to only sit and wait; he'd become quite distressed and messed his carrier. He then had to sit in that while we waited. So 30 minutes after our appointment time we left.If we had failed to show for the appointment we'd have been charged. What do we get when it's the vet that doesn't bother to show up? Not even so much as an apology from the vet. Such arrogance is unprofessional. Given the extortionate prices this practice charges, I'd expect a better attitude towards their clients.Just to be clear: it's the vet that we're angry with, not the reception staff; they did their best to get us seen, but I guess the vet was too arrogant to acknowledge them either.
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