Hired DPOM (DP Online Marketing) for Google Ads management for my physiotherapy clinic on a 6-month commitment package. While some work was carried out — keyword refinements, ad copy updates — the overall results were disappointing. The campaign ran for over two months without conversion tracking, which I had to set up myself. When I raised this, I was told that under their contract (Clause 5.2), conversion tracking is the customer's responsibility — not the agency's. This surprised me, as I was paying for what I thought was a fully managed service.Emails raising performance concerns went unanswered for weeks. I ended up personally making significant improvements to the account that I was paying a professional agency to handle. When I cancelled, the portal showed April as my last payment, but I was told I still had to pay for two more months under the commitment. Under DPOM's terms, the commitment is binding regardless of service quality, and no refunds are offered.If you are a small business considering DPOM, read the contract very carefully — especially the clauses on conversion tracking responsibility and cancellation. Ask exactly what "managed service" includes. The discount on commitment plans comes at the cost of flexibility if the service does not meet your expectations.
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