Unhelpful from the start. They are only bothered about pushing more costly products on to you. I canceled within 14 days realising that this was not for me and yet they still took all my money with zero option of any refund. Not forgetting the next months payment too. Shocking. Thank you for your response. I too have all communications filed and I will be seeking legal help on this matter to retrieve my money. Please re read the title. Zero help from the start. I raised concerns within days. Please read your emails. The Only emails I received from this point were directing me towards spending more funds on services I did not require. Zero help or advice around my concerns were answered. Yes I made an error in buying the specific product and quickly realised this, however given the experts that you are, one would have thought that you would have recognised this and brought it to my attention. We could then have moved to the correct product. Surely you want success for your customers. I am a small business and if I responded to customers like you have then I would find myself unemployed. Yes clear contract. Everything in writing, but there was no customer service or product/service produced when I needed it and I’m not sure what you could have been working on given it wasn’t right for my business.
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